FAQ's
COMING ALONG TO PLANES, TRAINS AND AUTOS?
We have compiled a list of Frequently Asked Questions for event attendees below.
Still have questions? Contact us via [email protected] or (07) 3810 6666.
PLANES, TRAINS AND AUTOS TICKETING FAQ’S
Why is Planes, Trains and Autos low cost, not free ticketed this year?
Extensive event research shows that when events are free ticketed, attendees will often book more free tickets than they require leading other members of the community to miss out. With low-cost ticketing people are more inclined to commit to attending and pre-purchase.
In 2022, your ticket will make a real difference in the Ipswich community. Ticketing revenue (excluding applicable ticketing fees and charges) will support Legacy Club of Ipswich and Queensland Museum Foundation.
How much are tickets?
Adult $6
Concession $5
Child 3-15 years $5
Family (2 Adults + 3 Children) $20
Under 3 years Free (requires a free ticket)
Museum Members (no ticket required, just show your Annual Pass card at the gate)
Do I have to pay for my infant to attend?
Infants under 3 years are FREE but do require a ticket secured for them during the booking process.
Can I make a group booking?
No, to keep things fair and allow everyone a chance to attend, group bookings are not possible. The maximum number of tickets that can be purchased in one transaction is 10.
Where does my money go?
All proceeds raised through ticket sales go directly to our charity partners: Legacy Club of Ipswich and Queensland Museum Foundation.
Why is capacity at sessions limited?
To ensure the Planes, Trains and Autos experience is an enjoyable one for all visitors, we have capped each event session to assist with evenly distributing attendance across the one-day event.
What if I miss out on a ticket?
If you miss out on securing a ticket, look to the skies above the Workshops Rail Museum on Saturday 30 April and you will see unique warbird aircraft undertaking flypasts and manoeuvres over North Ipswich as part of Planes, Trains & Autos at The Workshops Rail Museum. See the Planes page for more information.
Can I transfer my ticket to someone else?
Yes, you can gift your ticket to someone else, however they cannot be on sold. Entry may be refused to the holder of the resold ticket.
Can I onsell my ticket?
Tickets must not be resold. Entry may be refused to the holder of the resold ticket.
What if I am unable to attend the event?
Unfortunately, refunds are not available. You are welcome to gift your ticket to a friend, however they cannot be on sold. Entry may be refused to the holder of the resold ticket.
Can I just show up and get in if someone cancels?
No, all tickets must be pre-purchased online.
Who is the ticket supplier?
QTIX, the contractor used by The Workshops Rail Museum, is managing the ticketing for Planes, Trains and Autos.
Do I have to have a credit card to purchase tickets?
No, you can also purchase via a Visa Debit Card, Debit Mastercard or PayPal account.
Who will the transaction come from on my credit or debit card?
The transaction description will appear as: QTIX ticketing.
I can’t find my ticket confirmation what do I do?
Check your junk mailbox and try a keyword search QTIX. If you still cannot find your confirmation email please email QTIX your name and booking reference number to [email protected]
I don’t like online booking systems can I purchase over the phone?
Yes, please contact QTIX on 13 62 46.
Do I need to print my ticket/s?
No, you can show your digital tickets at the entry gate, please have them ready on your phone to be scanned.
Do I need to print a separate ticket for each person attending on my booking?
As above digital tickets can be shown at the entry gate, however if you would like to print your tickets you need to print all tickets purchased as each ticket has a unique barcode.
PLANES, TRAINS AND AUTOS GENERAL FAQ’S
What happen if it rains?
Planes, Trains and Autos is an all-weather event. The event will proceed in light rain, and we ask visitors to bring an umbrella or raincoat. Please follow @IpswichFestivals Facebook page for the latest updates on weather.
Do visitors need to be fully vaccinated to visit Planes, Trains & Autos?
No, following the Queensland Health Directive from 14 April 2022 visitors are no longer required to be vaccinated or check in to the venue.
What COVID Safe measures will be in place?
Given that the COVID-19 situation is ever evolving, the COVID-19 measures at Planes, Trains and Autos remain in line with the Public Health Directives, which include but is not limited to the Public Health Directives regarding vaccination. For your reference the current Public Health Directives can be found here.
Social distancing signage, hand sanitiser and enhanced cleaning protocols remain in place at the event. Regardless of whether masks are mandatory at the time of the Planes, Trains and Autos event you are always welcome to a mask at the event.
How long is my booked session for?
There is no limit on how long you stay at Planes, Trains and Autos. It generally takes 2-3 hours to experience everything the event has to offer. Planes, Trains and Autos runs from 9:00 am – 4:00 pm, with sessions commencing at 9:00 am, 11:00 am and 1:00 pm.
What happens if I run late for my session?
Session start times are 9:00 am, 11:00 am and 1:00 pm. If you are running late for your session start time you can still enter when you arrive. Please note: last entry into the event is 2:00 pm to ensure you have enough time to experience everything the event has to offer.
Will there be food and drinks at the venue?
Yes, there is an onsite café as well as food trucks and stalls with food and beverages available for purchase.
Is the event wheelchair friendly?
Yes, The Workshops Rail Museum is completely wheelchair accessible.
Can I bring my tripod to take photos?
Due to the safety of event visitors, staff and volunteers, amateur photographers who utilise tripods are asked to leave them at home on this occasion.